Terms & Conditions and Service Policies

A2Z Thesis is operated as an independent specialized academic service providing layout formatting, typographical styling, structure alignment, and digital assistance tools to help researchers prepare documents according to university and journal guidelines. • While the platform may offer digital utilities to aid in formatting, table structure, or text processing, our services strictly prohibit generating academic work for clients to submit claiming personal authorship, as well as any fabrication of scientific data, empirical results, or citations. • Scholarly content, methodology, and arguments remain the sole responsibility of the author. We do not warrant academic acceptance or defense clearance by university committees. • The researcher is responsible for ensuring that the use of formatting and editing tools complies with their institution's academic integrity policies.

Fees are defined transparently by service track: 1. DIY Self-Formatting & Export: Flat per-document fee in the billing country’s currency, as shown on the pricing page across all academic degrees. This is a one-time per-document fee, not a recurring subscription. Payment enables download of the initial approved clean export snapshot (Word and PDF) once payment is verified and document processing completes on the server. Any modification to document content after baseline approval requires administrative review and approval before generating a new export for that document. 2. Professional Team Formatting: Starting prices are shown on the pricing page for your document type and billing country. The scope, final price and deadline are confirmed before payment. 3. Physical Printing & Hardcover Binding: Handled as an independent separate order and invoice. Delivery destinations, costs, and timelines are agreed upon separately prior to paying the physical invoice. Printing, binding and delivery are available in Egypt only. Awaiting print pricing or fulfillment does not delay digital formatting delivery. Payment Channels (Current Active & Future GCC Readiness): • Within Egypt: The currently active payment method is direct transfer via Orange Cash to 01208940503, verified by submitting a receipt transfer photo. • Saudi Arabia & GCC Researchers (Future USD Payment Readiness): We are preparing a USD payment option via PayPal and payment cards for international researchers at a site-configured commercial rate. This option is currently unavailable and disabled on production, and future card checkout will remain subject to PayPal terms and country eligibility.

All formatting deliverables are fulfilled digitally within the researcher's platform account: • Pro Formatting Turnaround: Default express turnaround within 48 hours following payment verification and file receipt, or within 3–7 business days under the standard economy track when chosen. • DIY Workspace: Export files are unlocked in your account after payment verification and server-side document generation complete. • Digital Delivery Evidence: Records of file availability, downloads, or access may support service delivery reviews and dispute resolution. Payment providers assess this evidence under their own terms. Clients may request support for technical defects in delivered files.

We apply concrete and balanced refund and cancellation standards: 1. Cancellation Before Work Starts: Clients may cancel and obtain a full refund if requested before active formatting work has commenced, or before the DIY final export download is unlocked. 2. Cancellation in Progress: If cancellation is requested while work is underway, completed milestones are evaluated transparently, deducting only the value of work performed and refunding the balance. 3. Errors, Non-Delivery & Material Defects: • Duplicate or erroneous payments are refunded in full upon verification. • If service cannot be delivered or if there is a demonstrated material departure from the agreed formatting guide that is not rectified, the client may request a refund review. • Pro formatting includes revision rounds until the client approves the preview prior to final delivery. 4. Statutory Rights & Procedures: We enforce no blanket waivers of consumer rights; statutory consumer protections and payment provider dispute processes remain fully preserved. Initial responses to refund inquiries are provided within 2 hours, and bank deposit times depend on the specific payment provider's processing cycles.

We safeguard the confidentiality of your documents with standard protections: • Hosting & Network: We operate on protected hosting infrastructure with encrypted data transmission via HTTPS. • Payment Processors: Data exchanged with payment gateways is limited to basic transaction metadata (such as transaction ID, amount, and email). We do not send research documents to PayPal or payment providers as part of payment processing, and card transactions (when active) are processed on the payment provider's secure platform without storing card numbers on our servers. • Optional Digital Utilities: When optional assisted features are requested (such as table OCR or text enhancement), selected text, images, or document segments may be transmitted to the respective service provider to fulfill the requested feature subject to that provider's terms. • Retention & File Availability: Documents and export versions are retained in your account to facilitate ongoing access and re-downloads during necessary operational periods, along with records required for accounting and dispute resolution. • Deletion Requests: Researchers may submit a request to delete their files or account by contacting support. Requests are reviewed and verified, subject to the retention of records necessary for legal, accounting, and dispute obligations.

For inquiries, refund requests, or customer support: • Email: a2zthesiss@gmail.com • Phone / WhatsApp: 01208940503 (International: +201208940503) • Direct WhatsApp Link: https://wa.me/201208940503 • Typical response time: within 2 hours during regular business hours.